Privacy policy

What we collect when you place an order

To deliver an order we need to know where it is going and how to reach you about it. Checkout asks for your name, email address, phone number and delivery address, and we store those alongside the items, quantities and total.

• •Name, email address and phone number
• •Delivery address, city and country
• •The items ordered, their prices and the order total
• •Any note you add to the order

What we collect when you just visit

We record page views so we can see which pages people read and where visitors arrive from. This is our own analytics, running on our own server — we do not embed third-party advertising or tracking scripts.

Each recorded visit holds the page address, the page you arrived from, any campaign tags in the link, your device type, browser and operating system, and your IP address. Raw visit records are deleted automatically after 30 days; only anonymous daily totals are kept beyond that.

Cookies and local storage

Your bag is kept in your browser's local storage so it survives a refresh. We set a cookie holding the order numbers you have placed, which is what lets you open your own receipt and stops anyone else from opening it. Signing in to the admin area sets a session cookie. None of these are advertising cookies and none are shared with anyone.

Who we share it with

Your delivery details go to the courier carrying your parcel, because they cannot deliver it otherwise. Order confirmations are sent through our email provider. Beyond that we do not sell, rent or pass on your information.

How long we keep it

Orders are kept as business records. Analytics visit records are deleted after 30 days. Contact messages are kept until we have dealt with them and for a reasonable period afterwards in case you follow up.

Your choices

You can ask us what we hold about you, ask for it to be corrected, or ask us to delete it where we are not required to keep it. Message us and we will deal with it. You can clear the cart and receipt data yourself at any time by clearing your browser's storage for this site.